How will I recognize a CodeRED notification?

CodeRED messages will have the caller ID number of 866-419-5000 for emergencies, the caller ID number 855-969-4636 for non-emergencies, and the caller ID number 800-566-9780 for the weather warning system. It is highly recommended you program the numbers in your cell phone as a "new contact" and use "CodeRED Emergency", "CodeRED General", and CodeRED Weather" as the contact names for the numbers. Text messages will come from the number 76993.

If you miss a CodeRED call and need to replay the emergency notification again, simply redial the number, and you will be able to hear the notification again.

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1. What is CodeRED, and why is it important to me?
2. When will CodeRED be used?
3. How can I sign up for CodeRED?
4. How does CodeRED work?
5. Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
6. Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
7. What types of accounts are available to choose from when I sign up for CodeRED?
8. I have a business located in Town of Vinton or East Roanoke County. Can I arrange to have CodeRED messages sent to my business?
9. What if I want to register additional numbers for my address?
10. Is my personal information protected?
11. How will I recognize a CodeRED notification?
12. What should I do if I receive a CodeRED notification?
13. Will the CodeRED system leave a message on an answering machine?
14. I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
15. I received an emergency message that went to my home phone voicemail. Only part of the message recorded. Why does this happen, and what should I do?
16. What happens if my line is busy?
17. What circumstances might prevent a notification from being delivered to me?
18. Will I receive all notifications sent by the Town of Vinton?
19. How can I make sure I receive a CodeRED notification if telephone systems are overloaded?
20. How do I remove my number from CodeRED?
21. What happens if I miss a CodeRED phone call or I want to hear the message again later?
22. What is the CodeRED mobile app and how can I download it?
23. Why is Straight Talk not listed as a service provider for the CodeRED alert?